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Yialouris Group Realty

Yialouris Group Realty

When you are one of South East Florida’s largest source of REO foreclosure inventory, downtime is not an option. Yialouris Group Realty required a reliable and fast network infrastructure – and ITP delivered.

ITP met with CEO and President, Nancy Yialouris and designed a plan for a redundant network infrastructure which included E-mail, Data Storage and a new Phone System. By analyzing their business model, ITP was able to come up with a plan drastically reducing overhead costs while increasing productivity.

The Plan

Two new redundant servers, virtualized for redundancy and efficiency were added to the infrastructure. This allowed Yialouris Group Realty to now host their e-mail on site eliminating cost for a hosted solution. This also allowed additional features such as Calendar Sharing, Task Management and Mailbox collaboration.

ITP also provided an entire new Hosted Phone System and became their phone service provider by delivering phone service via the Internet. (SIP Trunking) The phone system included features which assisted Agents in returning calls to clients by delivering voicemail to e-mail when Agent’s were not present in the office.

A CRM system was developed by ITP which allowed managers to assign task to Agents thus increasing efficiency. The CRM system also allowed outside Agents to log into a web page and retrieve lock box combinations to vacant properties without the assistance of a live person. Yialouris Group Realty would receive daily calls in excess of 300 simply asking for this information. The Lock Box retrieval system (click2unlock.com) has greatly relieved this burden.

By leveraging various vendors into the equation and utilizing open source technology, ITP was able to deliver state of the art technology at a minimal price while continuing to provide proactive maintenance and support through our Managed IT Services program.

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